Terms of Service

Last updated November 30, 2025

Scheduling and appointments

When you book an appointment, we reserve a technician and travel window specifically for your vehicle. Late cancellations or missed appointments may incur a service charge so we can recover labor and dispatch costs.

Parts and deposits

Parts that exceed $100 require a deposit equal to the part cost before we place the order. This ensures we can source specialty components quickly and keep your repair on schedule.

Communication practices

Service reminders and job updates may be sent by phone or email. Opting in or out of phone notifications adjusts text messages; by default, we will still call you for important updates unless you request otherwise.

Customer responsibilities

• Provide accurate vehicle, location, and contact information so we can prepare and travel with the right parts and tools.
• Notify us as soon as possible if scheduling needs change to avoid cancellation fees.
• Review estimates and invoices promptly; approved work may require prepayment for parts that exceed the deposit threshold.

Liability

We stand behind our workmanship with a 12-month / 12,000-mile labor warranty. We are not responsible for pre-existing damage, aftermarket modifications, or issues that arise from declined repairs.

Contact

If you have questions about these terms, contact us at (919) 283-8823 or [email protected].